Shipping Information

At Whistles Store, we strive to deliver your fashion selections promptly and efficiently. Below you’ll find detailed information about our shipping options and timelines.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Timeframes

Shipping Method Carrier Cost Delivery Time
Standard Shipping DHL or FedEx $12.95 10-15 business days after shipment
Free Shipping EMS Free for orders over $50 15-25 business days after shipment

Please Note: Our shipping services cover most global destinations, with the exception of some Asian countries and remote areas. Delivery times may vary based on customs processing and local postal services.

Returns & Exchanges Policy

We want you to be completely satisfied with your Whistles Store purchase. If you’re not happy with your items, we offer a straightforward returns and exchanges process.

Return & Exchange Timeframe

We accept returns and exchanges for eligible items within 15 days from the date you receive your order.

Eligibility Conditions

Items must be unworn, unwashed, and in original condition
All original tags must be attached
Items must be in their original packaging
Proof of purchase (order number) is required

Important Note on Final Sale Items

Items from our Dresses, Jeans, Shorts, Skirts, T-shirts, and Tops collections marked as “Final Sale” or “Clearance” cannot be returned or exchanged unless they arrive damaged or defective. We carefully inspect all final sale items before shipping to ensure they meet our quality standards.

Return & Exchange Process

Follow these simple steps to return or exchange your items:

Step 1: Submit Your Request

Complete our Returns & Exchanges Request Form
Email it to [email protected] within the 15-day return period

Step 2: Receive Authorization

Our customer service team will review your request within 24-48 hours
You will receive a Return Authorization Number and shipping instructions

Step 3: Ship Your Return

Package your items securely with the completed return form
Ship to the address provided using a trackable shipping service

Step 4: Processing

Our quality team will inspect returned items within 3-5 business days
You will receive email notification once your return is processed

Refund Information

Refund Timeline

Refunds are processed within 5-7 business days after we receive and inspect your return. The timing of when you receive your refund depends on your payment method:

Payment Method Refund Timeframe
Credit/Debit Cards (Visa, MasterCard, JCB) 7-10 business days to appear on your statement
PayPal 3-5 business days to reflect in your PayPal account

Refund Amount

Your refund will include the cost of the returned items. Original shipping fees are non-refundable, except in cases where we made an error or the item was defective.

Exchange Shipping

For exchanges, we cover the cost of shipping the replacement item to you. You are responsible for return shipping costs unless the return is due to our error or a defective product.

Need Assistance?

Our dedicated customer service team is here to help with any questions about shipping, returns, or exchanges.

Email: [email protected]

Response Time: Within 24-48 hours

Business Hours: Monday-Friday, 9:00 AM – 6:00 PM MST

This Shipping & Returns Policy was last updated in December 2024. We reserve the right to modify this policy at any time. Please check back periodically for updates.