Returns & Exchanges

At Whistles Store, we are committed to ensuring your complete satisfaction with every purchase from our sophisticated fashion collections. We understand that sometimes a product may not meet your expectations, which is why we’ve created a seamless returns and exchanges process.

Return & Exchange Timeframe

We accept returns and exchanges for eligible items within 15 days from the date you receive your order. This generous timeframe allows you to carefully consider your purchases while ensuring they remain in perfect condition.

Eligibility Conditions

To be eligible for return or exchange, items must meet the following criteria:

• Items must be unworn, unwashed, and in original condition
• All original tags must be attached
• Items must be in their original packaging
• Proof of purchase (order number) is required

Return & Exchange Process

Step 1: Submit Your Request

Complete our Returns & Exchanges Request Form below and email it to [email protected] within the 15-day return period.

Step 2: Receive Authorization

Our customer service team will review your request within 24-48 hours and provide you with a Return Authorization Number and shipping instructions.

Step 3: Ship Your Return

Package your items securely, include the completed return form, and ship to the address provided. We recommend using a trackable shipping service.

Step 4: Processing

Once we receive your return, our quality team will inspect the items within 3-5 business days. You will receive email notification once your return is processed.

Refund Information

Refund Timeline

Refunds are processed within 5-7 business days after we receive and inspect your return. The timing of when you receive your refund depends on your payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 7-10 business days to appear on your statement
• PayPal: 3-5 business days to reflect in your PayPal account

Refund Amount

Your refund will include the cost of the returned items. Original shipping fees are non-refundable, except in cases where we made an error or the item was defective.

Exchange Shipping

For exchanges, we cover the cost of shipping the replacement item to you. You are responsible for return shipping costs unless the return is due to our error or a defective product.

Returns & Exchanges Request Form

Please copy and complete this form, then email it to [email protected]

Our customer service team will respond within 24-48 hours with further instructions and your Return Authorization Number.

Shipping Address for Returns

Please wait until you receive your Return Authorization Number before shipping your return. Ship your package to:

This Returns & Exchanges Policy was last updated in December 2024. We reserve the right to modify this policy at any time. Please check back periodically for updates.